Refund policy

At FITDEAL Store, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Window

  • We offer a 5-day return/replacement policy, which means you have 5 days after receiving your item to request a return or replacement.

  • To be eligible for a return, the item must be in the same condition that you received it, unused, unworn, with all original tags, and in its original packaging.

Damages and Issues (Important)

  • Please inspect your order immediately upon delivery.

  • If the item is defective, damaged, or you receive the wrong product, please contact us within 48 hours of delivery.

  • Note: An unboxing video is required as proof to process claims for damaged or missing items.

How to Request a Return

  1. Contact our support team at fitdealteam@gmail.com with your Order ID, reason for return, and a photo/unboxing video of the item.

  2. Once your return request is approved, our team will share instructions on the return pickup or address.

  3. Items sent back to us without first requesting a return will not be accepted.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Prepaid Orders: If approved, the refund will be automatically credited to your original payment method within 5–7 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via UPI or Direct Bank Transfer once you provide your payment details to our support team.

Exceptions / Non-Returnable Items

  • Perishable goods, personal care items, and items damaged due to misuse cannot be returned.

For any questions regarding returns and refunds, feel free to reach out to us at fitdealteam@gmail.com